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Care Group Impact Report 2025/26

Tower Hamlets GP Care Group's Impact Report 2025/26 gives an overview of the community interest company's performance and achievements through the year, including 113,000 patients seen at its Urgent Treatment Centre with average waits well below the four-hour standard, 38,000 health visiting contacts across Tower Hamlets and Waltham Forest, and more than 9,000 patients referred to Social Prescribers.

Report snapshot
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About

Tower Hamlets GP Care Group is a community interest company delivering primary care, urgent treatment, health visiting and community health services across Tower Hamlets and Waltham Forest.

Key Metrics

Urgent care patients seen 113,000 patients seen at Tower Hamlets Urgent Treatment Centre in 2025/26, a 10% rise in demand
Health visiting contacts 23,000 health visiting contacts in Tower Hamlets and 15,000 in Waltham Forest in 2025/26
Social prescribing referrals More than 9,000 patients referred to Social Prescribers in 2025/26
Community health checks 1,488 face-to-face cardiovascular health checks delivered between May and September 2025
New birth visits 95% of babies in Tower Hamlets seen by Health Visitors within 14 days of birth

Key Outcomes

  • Average waiting times at the Urgent Treatment Centre stayed at 2 hours 50 minutes, well below the four-hour national standard, despite a 10% rise in demand.
  • More than 1,800 patients were triaged from emergency services into the Same Day Primary Care Service during its two-month pilot, now an established service.
  • 1,488 community cardiovascular health checks enabled GPs to intervene early, with elevated blood pressure identified in 94% of those checked.

Geography

London

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022