Health & Wellbeing Community & Social Justice
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Sue Ryder

Impact Report 2024/25: How We Made an Impact

Sue Ryder provides specialist palliative, end-of-life and bereavement care across the UK through 7 hospices, community nursing, and digital services. Their 2024/25 impact report covers 655,100+ hours of palliative care, nearly 59,000 Hospice at Home visits, and a decade of the Online Bereavement Community now with 41,800+ members. New programmes targeted dementia-friendly care, learning disability support, and health inequalities outreach across diverse communities.

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About

Palliative and end-of-life care across 7 hospices and community sites (Reading, Cheltenham, Moggerhanger, Peterborough, Leeds, Keighley); Hospice at Home; Palliative Care Hubs; Online Bereavement Community; Online Bereavement Counselling (free video sessions); Grief Guide (self-help platform); Grief Kind Spaces (25+ community drop-ins); influencing and campaigning; 450+ Sue Ryder shops; Sue Ryder Lottery Custom geography from upload: UK

Key Metrics

Key Metric 1 655,100+ hours of palliative and end-of-life care delivered in 2024/25; nearly 59,000 face-to-face Hospice at Home visits
Key Metric 2 Online Bereavement Community reached 41,800+ members (up from under 500 at launch a decade ago); 220,000+ visitors; 66,000+ active Grief Guide users
Key Metric 3 £37 million cost of running palliative and end-of-life care services; 600 nurses, doctors and healthcare professionals; 1.4 million volunteer hours

Key Outcomes

  • Online Bereavement Community reached 41,800+ members in its 10th anniversary year — grown from under 500 at launch; 220,000+ visits confirming it as the UK's leading online grief support resource
  • Built relationships with 290+ organisations supporting diverse communities; attended 60+ events to address health inequalities in palliative care access — covering LGBTQIA+, Global Majority, neurodiverse and rural communities
  • Nearly 5,000 people signed Sue Ryder's letter to government ahead of 2024 General Election; contributed evidence to the Commission on Palliative and End-of-Life Care on gaps in access to high-quality palliative support

Geography

UK-Wide

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