Health & Wellbeing Community & Social Justice
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Sue Ryder

Trustees' Annual Report and Accounts 2025-26

Sue Ryder is a major UK palliative and bereavement care charity operating hospices and community services across England, plus UK-wide online grief support. This is its statutory Trustees' Annual Report and Accounts for the year ended 31 March 2026 — included at Xavier's discretion despite being a statutory filing, given its substantial narrative achievements and impact section (pages 14-39) beyond the bare compliance minimum. Total income £105m, total expenditure £109m (GBP). Source: Sue Ryder Trustees' Annual Report and Accounts 2025-26 PDF, retrieved Sept 2026.

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About

Palliative and end-of-life care (Hospice at Home, Clinical Nurse Specialists, 24/7 telephone support, inpatient hospice units across South East, South West, East of England, North East and Yorkshire); grief support (Online Bereavement Community, Online Bereavement Counselling Service now using Single Session Therapy, Grief Guide); policy influencing and campaigning on end-of-life care; Sue Ryder International Learning Academy training for healthcare professionals; charity retail shops funding services and acting as community hubs

Key Metrics

Key Metric 1 Delivered more than 657,000 hours of palliative and end-of-life care in 2025-26, including 132,000 support telephone calls and 58,000+ face-to-face Hospice at Home/Community visits
Key Metric 2 Online Bereavement Community grew by almost 15% to 48,424 members (7,259 new); delivered 5,635 online bereavement counselling sessions; 46,000+ users engaged with the Grief Guide self-help platform
Key Metric 3 12,225 volunteers donated 1.55 million hours of their time; Community Payback scheme delivered 145,567 hours via 1,090 people on probation, worth just under £1.8 million to the charity

Key Outcomes

  • 73% of Online Bereavement Community members said it helped them feel less alone; 60% said it helped them feel more able to cope
  • Awarded a major new NHS contract (from January 2026) to grow palliative and end-of-life care services across Reading, Wokingham, Newbury and South Oxfordshire
  • 97% of respondents in a Gloucester Hospital training partnership rated Sue Ryder's training as beneficial to their role (81% excellent, 19% good, no fair/poor ratings)

Geography

UK-Wide

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