Impact Report 2023/24

📋About

Inpatient Unit; Hospice at Home (6,525 visits); First Contact Service (triage and advice, 1,167 referrals); Specialist Community Palliative Care Team (407 people, 738 phone calls, 3,562 face-to-face visits); Therapy Service (298 people, 1,315 face-to-face sessions, 797 phone calls); Patient and Family Support (2,131 people); Bereavement Cafés (114 attendances); GriefLine (601 calls); Dementia Gardening Group; Namaste Workshop; education programme (132-delegate conference, GP trainee placements, University of Cambridge and Anglia Ruskin teaching); Clearance by St Clare (house clearance social enterprise, launched December 2023); retail and e-commerce Custom geography from upload: West Essex & East Hertfordshire

📊Key Metrics

✅Key Outcomes

• 88p in every £1 spent on direct patient and family care; 52 inpatient patients able to return home or to a nursing home after symptoms brought under control — demonstrating hospice as a step-up not just end-of-life setting
• Awarded Dementia Friendly organisation status by Harlow Dementia Friendly Community; expanded dementia care reach to people not previously accessing hospice — dispelling fear of the hospice and offering earlier intervention
• Hospital at Home NHS partnership enables referral directly to St Clare for specialist palliative care — helping people have a 'good death at the right time' without unnecessary hospital admissions; Frailty Lead trained 40+ domiciliary carers across West Essex in palliative and end of life care

📍Geography

Other