South East London Mind Annual Report and Financial Statements 2024–25

South East London Mind (SEL Mind) is a major local mind charity covering five London boroughs — Bromley, Greenwich, Lambeth, Lewisham and Southwark — following its January 2024 merger with Lambeth and Southwark Mind. In 2024/25 it supported 17,519 people in total, with 11,486 receiving direct help across mental health, employment, dementia and wellbeing services. Client satisfaction was 98%, and 93% said support positively impacted daily life. Total income was £8.31 million (6% increase), with a £124K surplus. Key achievements include winning the Bromley Mental Health Hub contract to 2030, shortlisting of the SE London Suicide Bereavement Service at the Third Sector Awards, and the launch of new services including Queer Minds, The Nook and Ramble On. 239 volunteers contribute 827 hours per week.

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📋About

Bromley Mental Health Hub (partnership with Oxleas NHS — Mental Health Advice, Peer Support, Benefits Advice, IPS Employment Support, tender won to 2030); Bromley Recovery Works (841 people — Recovery and Wellbeing College, IPS Employment, Peer Support — integrating into Hub from April 2025); Perinatal Community Outreach (partnership Oxleas NHS, Bromley/Greenwich); IPS Employment Support (472 people, 139 into full-time work); Benefits Assessment Support; Lewisham Primary Care and Community Mental Health (SLaM partnership, Mental Health Advisers, Benefits, Peer Support); Lewisham LECOS (complex needs outreach); Culturally Diverse Communities Programme (Lewisham — 4 community partners); Greenwich Mental Health Hub (Oxleas/Bridge Support/Citizens Advice — Equalities Grants to 6 groups); Greenwich Counselling (10 languages, CORE 10 outcomes, Mindline); Lambeth and Southwark Counselling (Low Cost, Black River, Sunflower Ukraine); Lived Experience Support Workers (Southwark, SLaM); Southwark Women's Forum; The Nook (18–30 Southwark); Queer Minds (LGBTQ+ Lambeth and Southwark); Mindful Mums (577, Bromley/Greenwich/Lewisham) and Being Dad (54, extended to Greenwich); Telephone Befriending; Peer Support In-Reach; SE London Suicide Bereavement Service (253 people, SEL Mind lead, shortlisted Third Sector Awards); Minds Up schools wellbeing (1,617 students, 6 secondary + 4 primary); MindCare Dementia (Respite at Home 63; Young Onset Dementia Activists YODA 70; Bromley Dementia Support Hub 1,703; Greenwich MindCare 656); Mental Health Training (1,176 people, 42% increase); Greenwich Mindline (3,187 contacts); Lambeth/Southwark Information Service (1,179 contacts — 290% increase) Custom geography from upload: Bromley, Greenwich, Lambeth, Lewisham and Southwark, South East London, UK

📊Key Metrics

11,486 people received direct help; 4,366 helpline contacts; 1,667 people supported through training; 17,519 people supported in total Key Metric 1
98% very satisfied or satisfied with services; 93% said support had a positive impact on day-to-day life (up from 89%); 97% would recommend the service; £8,312,897 total income (6% increase) Key Metric 2
230 average staff (including 67 sessional); 239 volunteers delivering 827 hours/week; 60% of staff with lived experience of mental health problems; £124K surplus; free reserves £2.27M Key Metric 3

Key Outcomes

  • Bromley Mental Health Hub contract won through open tender to at least 2030; Director of Development appointed — secured all major contracts; Queer Finds research into LGBTQ+ mental health needs in Lambeth and Southwark completed; Cush Jumbo OBE appointed as ambassador
  • Integrated Community Mental Health Teams served 3,686 people; Counselling up 38% to 581; Peer Support up 18% to 406; Greenwich MindCare up 33% to 656; Bromley Well carers pathway up 53% to 250; SEL Mind VCS lead for adult mental health on South East London ICS
  • Merger with Lambeth and Southwark Mind completed January 2024; new 3-year strategy April 2024–March 2027 launched; gender pay gap 6.7% (vs 14.3% UK average); ethnicity pay gap 1.9%; Living Wage Foundation accredited employer

📍Geography

London

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one