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Salvation Army Trading Company Ltd (SATCoL)

Social and Environmental Impact Report 2024-25

Salvation Army Trading Company Ltd (SATCoL) is the trading arm of The Salvation Army UK and Ireland, raising funds through charity retail, reuse and recycling. In 2024-25, 6.9 million customers were served (up 15%); 77,000 tonnes of textiles and 25,000 tonnes of other items were collected; 505,000 tonnes of carbon emissions were avoided; £5.43m was raised for The Salvation Army; £2.87m was raised for partner charities; 6,663 free clothing vouchers were distributed (up 28%); and 170 volunteers moved into paid employment. Project Re:claim won Recycler of the Year 2024. SATCoL was Outstanding Charity Retailer of the Year 2024.

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About

260+ charity retail stores (195+ high street shops, 57 donation centres); 8,350+ clothing banks; 4 processing centres (Kettering); Clothing Collection Division (2,650+ house collections); FibersortTM (UK's only automated textile fibre sorting — 1.7m+ items sorted); Project Re:claimTM (first commercial-scale polyester recycling plant); GiveITBack IT asset disposal; Take Back Schemes; Flooring Reuse Programme; Repair Cafés; Sally Salvage furniture events; The Learning Booth eLearning platform; in-house tailoring department Custom geography from upload: UK-wide (HQ Wellingborough, Northants)

Key Metrics

Key Metric 1 6.9 million customers served in 2024-25 (up 15%); 77,000 tonnes textiles and 25,000 tonnes other items collected; 505,000 tonnes carbon emissions avoided
Key Metric 2 £5.43m raised for The Salvation Army UK and Ireland; £2.87m raised for partner charities, local authorities, schools and clubs; 6,663 free clothing vouchers distributed (up 28%)
Key Metric 3 1,357 paid colleagues; 6,091 volunteers; 170 volunteers moved into paid employment; 6% reduction in operational carbon emissions vs 2019-20 baseline; Project Re:claim won Recycler of the Year at Plastics Industry Awards 2024

Key Outcomes

  • Outstanding Charity Retailer of the Year 2024 (Charity Retail Association); Environment and Sustainability Award (CRA 2024); Social Value Award 2025; Recycler of the Year (Plastics Industry Awards 2024); 2 Star Outstanding Employer Accreditation (Best Companies Ltd); Best Benefits Launch/Relaunch Award (Reward Gateway 2024)
  • Official clothing collection partner for London Marathon; Green Football Weekend's Great Save official charity partner (178,000+ people engaged); BBC One Show feature on Fibersort and Project Re:claim (March 2025); Fibersort surpassed 1.7 million items sorted; 195 tonnes waste polyester processed; Project Re:claim hosted 2 Design for Recyclability workshops for brands and retailers
  • 100% electricity from certified renewables (Ecotricity); 68% company cars electric, 27% hybrid (total 95%); 27 electric vans in retail fleet (33%); net zero target 90% carbon reduction by 2040; HMP Five Wells collaboration: 9,400 denim bags made by prisoners from unwearable jeans; 4,041 IT devices collected through GiveITBack

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