Health & Wellbeing Community & Social Justice
2021 Free
Rowcroft Hospice

Impact Report 2020-21

Rowcroft Hospice provides specialist palliative care free of charge to adults with life-limiting illness across 300 square miles of South Devon. In 2020-21, 2,941 referrals were received; 2,137 patients and family members were supported; 6,801 face-to-face consultations were carried out; 528 Hospice at Home referrals enabled patients to spend their final days at home; and 400 health professionals attended education events. Over 80% of patients were cared for at home as per their wishes. CQC rated Outstanding.

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About

12-bed inpatient unit (Torquay); community specialist nursing team; 24/7 Hospice at Home (last 2 weeks of life); occupational therapy; physiotherapy; complementary therapies (reflexology, massage); music therapy; bereavement volunteer service; spiritual care; education and training for professionals; 14 charity shops and cafes; hospice lottery Custom geography from upload: South Devon (300 square miles)

Key Metrics

Key Metric 1 2,941 referrals received; 2,137 people (patients and family members) supported; 6,801 face-to-face consultations by community and Hospice at Home teams
Key Metric 2 528 Hospice at Home referrals; 300 patients cared for in 12-bed inpatient unit; 80%+ of patients cared for at home as per their wishes
Key Metric 3 16,646 telephone consultations; 115 bereaved family members referred to bereavement support; 400 health and social care professionals attended education events

Key Outcomes

  • CQC rated Outstanding; 79p in every £1 from donations used to fund patient care; Hospice at Home referrals increased by one third during COVID pandemic
  • Hospice at Home expansion appeal launched — ambition to grow from supporting 1 in 3 to 1 in 2 local people with life-limiting illness by 2023 and 2 in 3 by 2030
  • Services maintained throughout COVID pandemic; PPE, video consultations (AccurX) and enhanced infection control protocols adopted; NHS funding: 25%; fundraising and shops: 54%; legacy income: 19%

Geography

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