Health & Wellbeing Community & Social Justice 2021
Rowcroft Hospice

Impact Report 2020-21

Rowcroft Hospice provides specialist palliative care free of charge to adults with life-limiting illness across 300 square miles of South Devon. In 2020-21, 2,941 referrals were received; 2,137 patients and family members were supported; 6,801 face-to-face consultations were carried out; 528 Hospice at Home referrals enabled patients to spend their final days at home; and 400 health professionals attended education events. Over 80% of patients were cared for at home as per their wishes. CQC rated Outstanding.

View Report
Report snapshot
1 Views

📋About

12-bed inpatient unit (Torquay); community specialist nursing team; 24/7 Hospice at Home (last 2 weeks of life); occupational therapy; physiotherapy; complementary therapies (reflexology, massage); music therapy; bereavement volunteer service; spiritual care; education and training for professionals; 14 charity shops and cafes; hospice lottery Custom geography from upload: South Devon (300 square miles)

📊Key Metrics

2,941 referrals received; 2,137 people (patients and family members) supported; 6,801 face-to-face consultations by community and Hospice at Home teams Key Metric 1
528 Hospice at Home referrals; 300 patients cared for in 12-bed inpatient unit; 80%+ of patients cared for at home as per their wishes Key Metric 2
16,646 telephone consultations; 115 bereaved family members referred to bereavement support; 400 health and social care professionals attended education events Key Metric 3

✅Key Outcomes

  • CQC rated Outstanding; 79p in every £1 from donations used to fund patient care; Hospice at Home referrals increased by one third during COVID pandemic
  • Hospice at Home expansion appeal launched — ambition to grow from supporting 1 in 3 to 1 in 2 local people with life-limiting illness by 2023 and 2 in 3 by 2030
  • Services maintained throughout COVID pandemic; PPE, video consultations (AccurX) and enhanced infection control protocols adopted; NHS funding: 25%; fundraising and shops: 54%; legacy income: 19%

📍Geography

Other

Related reports

All Health & Wellbeing reports →
2025 Enhanced
Turning Point

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
Health & Wellbeing Homelessness
View
2023
Reuben's Retreat

Annual Report and Accounts — Year Ended 30 November 2023

5,964 hours of support provided in 2022-23; 227 new individuals supported (64% families of complexly poorly children, 36% bereaved)
Key Metric 1
898 hours of hydrotherapy pool sessions; 498 hours of sensory sessions; 100+ hours of peer support groups for bereaved families
Key Metric 2
140 volunteers gave 3,008 hours; £650,938 raised including £125,000+ from Everest Base Camp trek — biggest single event total to date
Key Metric 3
1,700 total beneficiaries supported since 2012; sibling programme (ouRR Hub) featured on BBC Children in Need; 20 trekkers including 2 beneficiaries reached Everest Base Camp
Health & Wellbeing Children
View