Annual Report and Financial Statements 2024/25

Rowans Hospice provides specialist palliative and end of life care across Portsmouth and South East Hampshire. Their 2024/25 annual report covers one of the most challenging years in the hospice's history — including bed reductions, staff redundancies and a shared CEO arrangement with St Michael's Hospice — alongside outstanding outcomes including a CQC Outstanding rating, a landmark three-year ICB funding contract at 22% of costs, and 380 inpatient admissions maintained despite reduced bed capacity.

Report snapshot
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📋About

Inpatient Unit (16 beds, Waterlooville); Hospice at Home (306 patients, 24/7, average 2.6-hour urgent response); Living Well Service (Gosport, Hayling Island and Central Portsmouth satellite clinics; complementary therapy, yoga, art therapy, chair exercise, future planning, carers education, bereavement); Veterans service (weekly face-to-face groups, expanding to Gosport); Psychology and bereavement support; Palliative Care Hub; specialist education and training; shared CEO model with St Michael's Hospice (Basingstoke) Custom geography from upload: Portsmouth & South East Hampshire

📊Key Metrics

380 inpatient admissions in 2024/25; 71% of discharged patients returned to their own home; average length of stay 13.3 days Key Metric 1
306 people supported by Hospice at Home (up from 292); 2.6 hours average urgent referral response time; 7,909 Living Well Centre visits by patients, carers and bereaved Key Metric 2
CQC Outstanding rating received April 2025; three-year ICB contract secured covering 22% of running costs — significant uplift from previous funding level Key Metric 3

Key Outcomes

  • CQC Outstanding rating confirmed April 2025 — covering all five regulatory domains following unannounced inspection in February 2025; rightly reflects excellence of care teams through a year of significant financial challenge and restructure
  • Three-year ICB contract secured at 22% of running costs — a landmark NHS funding uplift for Rowans following months of negotiation, redressing long-standing funding inequity across Hampshire
  • Inpatient bed capacity reduced from 19 to 16 in August 2024 due to funding constraints — but new ways of working maintained admission numbers at the same level; shared CEO model with St Michael's Hospice creating sector-leading efficiency and resilience model

📍Geography

Other

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence