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Carers Hub Service Impact Report - Outcomes Evaluation 2026

Richmond Carers Centre supports unpaid adult and young carers in the London Borough of Richmond upon Thames. Charity 1092459. Published 8 October 2026. Source: report PDF and https://www.richmondcarers.org/2026/10/08/our-2026-impact-reports-are-out-now/; retrieved 10 October 2026. Contacts: Melissa Wilks, CEO (no verified personal email); info@richmondcarers.org is a shared address. This is a HUB-WIDE report: adult results are averaged across partner organisations, not RCC-only. Young feedback covers August 2025 to July 2026. Report includes 30 mentoring and 129 activities responses; do not add these to other report response counts. The launch page says over 420 carers but PDF states 227 adult and 192 young responses; PDF figures retained.

Report snapshot
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About

Information and advice, training and education, emotional support, breaks and leisure activities, respite care, dementia Caring Cafe, specialist support and young-carer mentoring and activities

Key Metrics

Key Metric 1 227 adult-carer survey responses across Richmond Carers Hub; survey open 15 May to 31 July 2026
Key Metric 2 192 young-carer responses across mentoring, activities and annual survey feedback; these are responses, not a count of distinct people
Key Metric 3 RCC leads the Hub with five specialist partner organisations: Crossroads, ASCA, Richmond Borough Mind, INS and Homelink

Key Outcomes

  • 81% of responding adult carers felt they had a better support network or were less isolated, averaged across Hub organisations
  • 85% of responding adult carers felt supported to maintain or improve their health and wellbeing, averaged across Hub organisations
  • 100% of young carers responding to the annual outcomes survey rated support excellent or very good; subgroup denominator not stated

Geography

London

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022