2023 Free

Impact Report 2023

Richmond Borough Mind delivers mental health services across the London Borough of Richmond. In 2022-23, the charity reached 8,000+ people through services and training, supported 2,740 young people through youth wellbeing projects, and provided 2,184 out-of-hours crisis contacts via its Journey Recovery Hub. 585 carers were supported and 126 volunteers gave 5,000+ hours. Total income was £1.72m.

Report snapshot
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About

Psychotherapy and counselling (12 languages); NHS Richmond Talking Therapies; Journey Recovery Hub (crisis); Wellbeing Centre; SMI Health Checks; outreach to underrepresented communities; peer support; befriending; children and young people's programmes; Carers in Mind; workplace wellbeing training Custom geography from upload: London Borough of Richmond

Key Metrics

Key Metric 1 8,000+ people reached through services and training; 2,740 young people engaged through youth wellbeing projects
Key Metric 2 2,184 out-of-hours crisis support contacts delivered through Journey Recovery Hub
Key Metric 3 126 volunteers gave 5,000+ hours; 31 peer volunteers facilitated peer-led groups and befriending services

Key Outcomes

  • 585 carers supported through Carers in Mind; 200 senior managers trained in workplace wellbeing across Richmond and Wandsworth councils
  • New Outreach project launched reaching BAME and LGBTQ+ communities, domestic abuse survivors and those with addictions; new SMI Health Checks service launched to reduce health inequalities
  • Counselling service expanded to include group therapy, life coaching, expressive arts and movement groups; 9 Peer Support Workers recruited; total income grew 8.8% to £1.72m

Geography

London

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022