Impact Report 2023

Richmond Borough Mind delivers mental health services across the London Borough of Richmond. In 2022-23, the charity reached 8,000+ people through services and training, supported 2,740 young people through youth wellbeing projects, and provided 2,184 out-of-hours crisis contacts via its Journey Recovery Hub. 585 carers were supported and 126 volunteers gave 5,000+ hours. Total income was £1.72m.

Report snapshot
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📋About

Psychotherapy and counselling (12 languages); NHS Richmond Talking Therapies; Journey Recovery Hub (crisis); Wellbeing Centre; SMI Health Checks; outreach to underrepresented communities; peer support; befriending; children and young people's programmes; Carers in Mind; workplace wellbeing training Custom geography from upload: London Borough of Richmond

📊Key Metrics

8,000+ people reached through services and training; 2,740 young people engaged through youth wellbeing projects Key Metric 1
2,184 out-of-hours crisis support contacts delivered through Journey Recovery Hub Key Metric 2
126 volunteers gave 5,000+ hours; 31 peer volunteers facilitated peer-led groups and befriending services Key Metric 3

Key Outcomes

  • 585 carers supported through Carers in Mind; 200 senior managers trained in workplace wellbeing across Richmond and Wandsworth councils
  • New Outreach project launched reaching BAME and LGBTQ+ communities, domestic abuse survivors and those with addictions; new SMI Health Checks service launched to reduce health inequalities
  • Counselling service expanded to include group therapy, life coaching, expressive arts and movement groups; 9 Peer Support Workers recruited; total income grew 8.8% to £1.72m

📍Geography

London

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence