Annual Report and Accounts — Year Ended 30 November 2023

Reuben's Retreat supports families of children with life-limiting conditions and those bereaved of a child, from their base in Glossop, Derbyshire. In the year to November 2023, 5,964 hours of support were provided across 227 new individuals — 64% families of complexly poorly children and 36% bereaved families. 1,700 total beneficiaries supported to date. 140 volunteers gave 3,008 hours. £650,938 was raised including £125,000+ from the Everest Base Camp trek. Total income not separately stated.

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📋About

Family support (tailored bespoke packages); hydrotherapy pool; sensory room; movie and play spaces; Together Not Alone project; Worry Wizard programme; Dad's Club (hikes, peer support); bereaved Mums' afternoon tea; ouRR Hub (sibling programme); art therapy; music therapy; animal therapy; reflective practice groups; community events; accessible pumpkin patch; Disney Day off-site events Custom geography from upload: Glossop, Derbyshire / UK-wide reach

📊Key Metrics

5,964 hours of support provided in 2022-23; 227 new individuals supported (64% families of complexly poorly children, 36% bereaved) Key Metric 1
898 hours of hydrotherapy pool sessions; 498 hours of sensory sessions; 100+ hours of peer support groups for bereaved families Key Metric 2
140 volunteers gave 3,008 hours; £650,938 raised including £125,000+ from Everest Base Camp trek — biggest single event total to date Key Metric 3

Key Outcomes

  • 1,700 total beneficiaries supported since 2012; sibling programme (ouRR Hub) featured on BBC Children in Need; 20 trekkers including 2 beneficiaries reached Everest Base Camp
  • Two new bespoke bereavement events launched (Mums' afternoon tea and Dads' hike); BBC Children in Need coverage raised profile of sibling support; 11 reflective practice group sessions and 3 team away days delivered for staff
  • Phases 1-6 of 10-phase renovation complete including activity wing, hydrotherapy pool, sensory room, Lodge and welcome reception; Phases 7-10 planned (outdoor hub, 4 accessible self-catering family suites, memorial garden); 34% of total income spent on property and refurbishment since launch

📍Geography

East Midlands

2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
2025

Impact Report 2024/25

700+ projects funded totalling £9.5m in 2024-25; £6,812,814 to enhance patient experience; £1,908,008 for staff health and wellbeing
Key Metric 1
Arts programme reached 250,000+ patients, visitors and staff through 140+ creative engagement sessions; 7 freelance musicians delivering 20 live music sessions per week
Key Metric 2
220 volunteers gave 37,000 hours; YPAG NE (Young Persons Advisory Group) has 75 members who reviewed 140+ research projects and 80+ service improvement projects
Key Metric 3
Haven at Freeman Hospital opened November 2024 — provides shower and rest space for families of end-of-life patients; SPACE Pilot awarded NHS Charities Together Innovation Challenge funding; one of six nationally selected projects