Annual Report and Accounts — Year Ended 30 November 2023

Reuben's Retreat supports families of children with life-limiting conditions and those bereaved of a child, from their base in Glossop, Derbyshire. In the year to November 2023, 5,964 hours of support were provided across 227 new individuals — 64% families of complexly poorly children and 36% bereaved families. 1,700 total beneficiaries supported to date. 140 volunteers gave 3,008 hours. £650,938 was raised including £125,000+ from the Everest Base Camp trek. Total income not separately stated.

Report snapshot
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📋About

Family support (tailored bespoke packages); hydrotherapy pool; sensory room; movie and play spaces; Together Not Alone project; Worry Wizard programme; Dad's Club (hikes, peer support); bereaved Mums' afternoon tea; ouRR Hub (sibling programme); art therapy; music therapy; animal therapy; reflective practice groups; community events; accessible pumpkin patch; Disney Day off-site events Custom geography from upload: Glossop, Derbyshire / UK-wide reach

📊Key Metrics

5,964 hours of support provided in 2022-23; 227 new individuals supported (64% families of complexly poorly children, 36% bereaved) Key Metric 1
898 hours of hydrotherapy pool sessions; 498 hours of sensory sessions; 100+ hours of peer support groups for bereaved families Key Metric 2
140 volunteers gave 3,008 hours; £650,938 raised including £125,000+ from Everest Base Camp trek — biggest single event total to date Key Metric 3

Key Outcomes

  • 1,700 total beneficiaries supported since 2012; sibling programme (ouRR Hub) featured on BBC Children in Need; 20 trekkers including 2 beneficiaries reached Everest Base Camp
  • Two new bespoke bereavement events launched (Mums' afternoon tea and Dads' hike); BBC Children in Need coverage raised profile of sibling support; 11 reflective practice group sessions and 3 team away days delivered for staff
  • Phases 1-6 of 10-phase renovation complete including activity wing, hydrotherapy pool, sensory room, Lodge and welcome reception; Phases 7-10 planned (outdoor hub, 4 accessible self-catering family suites, memorial garden); 34% of total income spent on property and refurbishment since launch

📍Geography

East Midlands

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence