Health & Wellbeing Community & Social Justice Free 2023

Annual Review 2022/23: Transforming Relationships

Relate, the largest provider of relationship support in England and Wales, reached over 2 million people in 2022/23. Nearly 20,000 adults accessed relationship counselling and 4,047 children and young people received counselling. Outcomes were strong: 80% of adult clients reported improved situations and 86% of young people saw mental health gains. The year also saw a major brand refresh and new 2023-26 strategy launch.

Report snapshot
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📋About

Adult relationship counselling; family counselling; children and young people's counselling; sex therapy; mediation; couple therapy for depression; domestic abuse perpetrator programme; phone chats; message a counsellor; one session therapy; training and education Custom geography from upload: England & Wales

📊Key Metrics

2.3 million people visited Relate.org Key Metric 1
19,682 people attended Adult Relationship Counselling Key Metric 2
80% of adult counselling clients said their situation had improved Key Metric 3

Key Outcomes

  • 72% of adult counselling clients reported improved mental health
  • 86% of young people accessing counselling said their mental health had improved
  • Over 5,000 people accessed services for free through national employer and charity partnerships

📍Geography

Other

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence