2023 Free

Annual Review 2022/23: Transforming Relationships

Relate, the largest provider of relationship support in England and Wales, reached over 2 million people in 2022/23. Nearly 20,000 adults accessed relationship counselling and 4,047 children and young people received counselling. Outcomes were strong: 80% of adult clients reported improved situations and 86% of young people saw mental health gains. The year also saw a major brand refresh and new 2023-26 strategy launch.

Report snapshot
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About

Adult relationship counselling; family counselling; children and young people's counselling; sex therapy; mediation; couple therapy for depression; domestic abuse perpetrator programme; phone chats; message a counsellor; one session therapy; training and education Custom geography from upload: England & Wales

Key Metrics

Key Metric 1 2.3 million people visited Relate.org
Key Metric 2 19,682 people attended Adult Relationship Counselling
Key Metric 3 80% of adult counselling clients said their situation had improved

Key Outcomes

  • 72% of adult counselling clients reported improved mental health
  • 86% of young people accessing counselling said their mental health had improved
  • Over 5,000 people accessed services for free through national employer and charity partnerships

Geography

Other

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022