Health & Wellbeing Community & Social Justice
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Reading Mencap

Our Impact – Annual Client Survey 2025

Reading Mencap supports adults with learning disabilities and their family carers across Reading. Its 2025 annual survey found 100% of service users reported improved lives, with 471 people supported overall. Family Advisers nearly doubled their reach to 317 clients across 2,832 contacts, and a new energy advice project reached 211 clients. The 4ME Activities Day Service received 100% positive ratings from both users and carers.

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About

4ME Activities Day Service; Family Support Service; Carers Partnership; Energy Advice Project; Gateway Club and social clubs; information and advice casework

Key Metrics

Key Metric 1 471 people with learning disabilities and carers supported in 2025
Key Metric 2 317 clients supported by Family Advisers through 2,832 contacts
Key Metric 3 100% of surveyed adults with a learning disability say their life is better thanks to support

Key Outcomes

  • 100% of surveyed adults with a learning disability report their life is better as a result of Reading Mencap's support
  • 96% of adults with learning disabilities love or like the clubs; 93% of family carers rated them excellent or good
  • 86% of family carers felt less alone and 78% felt better able to cope with caring responsibilities after receiving support

Geography

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