Impact Report 2024/25: Compassionate Care for Every Patient, Every Family, Every Time

About

Three Inpatient Units (Canterbury, Ashford, Thanet — 12 beds each); Hospice at Home (very end-of-life home care); Community care (home visits); Therapy and Wellbeing Centres (three sites, 600+ people monthly); Counselling; Spiritual care; Complementary therapy; Bereavement support; 32 charity shops; Hospice lottery; Education and professional training (Kent, Surrey & Sussex End-of-Life Care Collaborative); kitchen garden (Canterbury, Kent Community Foundation funded); volunteer programme (1,150 opportunities) Custom geography from upload: East Kent (Canterbury, Ashford, Thanet)

Key Metrics

Key Outcomes

• 98.5% of patients had a positive experience; over 80% of all Pilgrims services delivered outside the hospice — in patients' homes and community settings — reflecting a major strategic shift toward community-based care
• 357 tonnes of clothing and 218 tonnes of bric-a-brac recycled through 32 shops; 4,200 Christmas trees recycled raising £78,500+ — demonstrating significant environmental and social value beyond direct care
• Joined 142 hospices nationally in the This is Hospice Care Gifts in Wills campaign (February 2025) — highlighting that without gifts in wills, 30,000 people per year would not receive hospice care; Canterbury kitchen garden project showcases environmental stewardship model for the sector

Geography

Other