Health & Wellbeing Community & Social Justice 2025
Phyllis Tuckwell Hospice Care

Annual Report and Financial Statements 2024/25

Phyllis Tuckwell Hospice Care provides specialist palliative and end of life care across Surrey and North East Hampshire, serving the Guildford and Waverley, NE Hampshire and Farnham, and Surrey Heath areas. Their 2024/25 annual report covers 2,091 patients and 1,036 carers supported, a net operational surplus of £383k (against a planned deficit of £1m), £3m+ retail income, and the milestone of reaching their £6m Capital Appeal target for a new hospice building currently under construction.

View Report
Report snapshot
40 Views

📋About

Inpatient Unit (10 beds at temporary site during new build); Hospice at Home (Community Ward, Virtual Ward, Night Support, Home Care, Home Support); Living Well (therapies, counselling, outpatient services, Beacon Centre); Advice and Referral Team; education and training for professionals (care homes, NHS, community); volunteer programme; charity shops; Capital Appeal (new hospice build underway) Custom geography from upload: Surrey & North East Hampshire

📊Key Metrics

2,091 patients cared for in 2024/25 plus 1,036 carers — ahead of target of 60 more patients per year; 98% inpatient bed occupancy rate (10 beds, reduced from 14 during build) Key Metric 1
Net operational surplus of £383k — exceeding planned deficit of £1m; shops raised £3m+ (23% ROI); approximately £6m raised towards new hospice Capital Appeal Key Metric 2
3,655 attendances at free education sessions in 2024/25 including 981 care home staff; 59 new staff and 115 volunteers recruited Key Metric 3

✅Key Outcomes

  • Delivered full range of services at high quality from temporary accommodation throughout the new hospice build — maintaining 98% inpatient bed occupancy despite operating from split sites
  • New hospice building progressed from bare earth to structural form in 2024/25; Capital Appeal target of £6 million reached; government share of £100 million NHS Capital Funding secured to support the build
  • 70p in every £1 spent goes directly to patient and family care; 5-year strategy (2024–2029) approved — focused on expanding services for a growing, ageing and diverse population across Surrey and North East Hampshire

📍Geography

Other

Related reports

All Health & Wellbeing reports →
2026 Enhanced
DEBRA UK

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Health & Wellbeing Disability
View
2025 Enhanced
The Royal British Legion

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
Health & Wellbeing Dementia
View
2025 Enhanced
Blind Veterans UK

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Health & Wellbeing Wellbeing
View