Impact Report 2024-25

Oxfordshire Mind and Mind in Berkshire deliver mental health services across Oxfordshire and Berkshire West. In 2024-25, Safe Haven provided 2,227 episodes of same-day crisis support to 768 individuals; 3,770 people received primary care sessions; 522 young people completed the Supported Self-Help programme; and 609 people were trained with a 99.5% satisfaction rate. Social media reached 1.7 million people.

Report snapshot
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📋About

Safe Haven crisis service; primary care embedded workers; children and young people's Supported Self-Help; supported housing (20+ projects); locality wellbeing hubs; peer support groups; AMHT embedded workers; mental health and suicide prevention training; A&E outreach; benefits advice; information service Custom geography from upload: Oxfordshire / Berkshire West

📊Key Metrics

2,227 episodes of same-day Safe Haven crisis support provided to 768 unique individuals Key Metric 1
522 young people (aged 7-17) completed the Supported Self-Help programme; 70% improved their wellbeing Key Metric 2
609 people trained in mental health and suicide prevention with 99.5% satisfaction rate; fundraising grew 30% Key Metric 3

Key Outcomes

  • 88% of supported housing residents moved on positively to independence; 100% rated the service good or excellent; 86% of AMHT clients improved their wellbeing
  • Oxford United 'Can We Talk?' campaign reached 1.3 million views including 600,000 on X; 200 people attended mental health workshop at Oxford United
  • 1,416 Options signposting sessions delivered with average wait under 4 days; 1,067 hours of peer support offered; social media followers grew 88% year-on-year

📍Geography

Other

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence