Off The Record Bristol Impact Report 2023–2024

Off The Record (OTR) Bristol is a young people's mental health charity serving Bristol, South Gloucestershire and North Somerset. In 2023/24 it reached 17,913 young people across structured interventions, drop-in hubs, school assemblies, LGBTQ+ groups, and its Zazi project for Black and Brown young people. 71.69% of young people in structured support reported improved outcomes. OTR also delivered 85 professional training sessions reaching 397 practitioners from 72 organisations, with 95% saying they would recommend the training. Total income was £3.39 million. International reach included OTR's Black Bristol content reaching 65 countries.

Report snapshot
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📋About

Structured therapeutic interventions; Resilience Labs interactive mental health workshops; LGBTQ+ open access groups (Freedom); Zazi project for young people racialised as Black and Brown; Nature, sport and arts community outreach (Natureworks, Artworks, Sportworks); CAMHS Intensive Outreach Service; four Mental Health Schools Teams across Bristol, South Gloucestershire and North Somerset; Youth Transition Workers; peer navigator and peer rep programmes; Diffusion professional training; drop-in hubs across the region; Routes social action project Custom geography from upload: Bristol, South Gloucestershire and North Somerset, UK

📊Key Metrics

17,913 young people reached in total, including 5,318 attending drop-in hubs, 3,575 at assemblies and 1,153 via Mental Health Support Teams in schools Key Metric 1
71.69% of young people reported improved outcomes at the end of treatment; 94% of professionals rated OTR training 4 or 5 out of 5 Key Metric 2
£3,393,936 total income; Diffusion training reached 397 professionals from 72 organisations through 85 sessions Key Metric 3

Key Outcomes

  • 87% of professionals attending Diffusion training said they would make changes to their practice or organisation; 95% would recommend the training to others
  • 84% of professionals learned practical mental health skills and strategies they could use; 82% felt better able to support others
  • 814 young people engaged with Project Zazi supporting Black and Brown young people; 101 young people engaged with Freedom LGBTQ+ groups; 27 Peer Navigators recruited

📍Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one