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Off The Record Bristol Impact Report 2023–2024

Off The Record (OTR) Bristol is a young people's mental health charity serving Bristol, South Gloucestershire and North Somerset. In 2023/24 it reached 17,913 young people across structured interventions, drop-in hubs, school assemblies, LGBTQ+ groups, and its Zazi project for Black and Brown young people. 71.69% of young people in structured support reported improved outcomes. OTR also delivered 85 professional training sessions reaching 397 practitioners from 72 organisations, with 95% saying they would recommend the training. Total income was £3.39 million. International reach included OTR's Black Bristol content reaching 65 countries.

Report snapshot
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About

Structured therapeutic interventions; Resilience Labs interactive mental health workshops; LGBTQ+ open access groups (Freedom); Zazi project for young people racialised as Black and Brown; Nature, sport and arts community outreach (Natureworks, Artworks, Sportworks); CAMHS Intensive Outreach Service; four Mental Health Schools Teams across Bristol, South Gloucestershire and North Somerset; Youth Transition Workers; peer navigator and peer rep programmes; Diffusion professional training; drop-in hubs across the region; Routes social action project Custom geography from upload: Bristol, South Gloucestershire and North Somerset, UK

Key Metrics

Key Metric 1 17,913 young people reached in total, including 5,318 attending drop-in hubs, 3,575 at assemblies and 1,153 via Mental Health Support Teams in schools
Key Metric 2 71.69% of young people reported improved outcomes at the end of treatment; 94% of professionals rated OTR training 4 or 5 out of 5
Key Metric 3 £3,393,936 total income; Diffusion training reached 397 professionals from 72 organisations through 85 sessions

Key Outcomes

  • 87% of professionals attending Diffusion training said they would make changes to their practice or organisation; 95% would recommend the training to others
  • 84% of professionals learned practical mental health skills and strategies they could use; 82% felt better able to support others
  • 814 young people engaged with Project Zazi supporting Black and Brown young people; 101 young people engaged with Freedom LGBTQ+ groups; 27 Peer Navigators recruited

Geography

Other

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022