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Northamptonshire Mind

Northamptonshire Mind Local Services Impact Report 2024/25

Northamptonshire Mind is a Northampton-based local Mind charity in its 60th year, operating six Community Mental Health Hubs and a 24/7 helpline across the county. In 2024/25 the helpline answered 105,322 calls, Crisis Cafés recorded over 5,000 visits, and 2,227 counselling sessions were delivered. A new Community Connector project reached 820+ individuals from Global Ethnic Majority communities in its first year, and Community Champions supported 247 people in rural and out-of-town areas. The charity celebrated 60 years with a programme of events raising over £143,000, and launched outdoor growing spaces at four hubs through Kew Gardens funding.

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About

Six Community Mental Health Hubs (Northampton, Corby, Rushden, Daventry, Wellingborough, Towcester and Brackley); Crisis Cafés at five hubs; 24/7 Mental Health Helpline; One-to-one emotional support; Counselling; Peer Support groups; Wellbeing Education Network courses; Hospital at Home discharge support; Mental Health Navigators; Community Champions (rural preventative volunteers); Community Connector project (Global Ethnic Majority communities, National Lottery funded); activities and nature-based horticulture at hubs (Kew Gardens Grow Wild funded); charity shop; training and awareness raising Custom geography from upload: Northamptonshire, UK (Northampton, Corby, Rushden, Towcester, Brackley, Daventry, Wellingborough)

Key Metrics

Key Metric 1 105,322 calls answered on 24/7 Mental Health Helpline — 3% increase on previous year; over 5,000 visits to Crisis Cafés across all hubs; 22,835+ total hub visits across six community locations
Key Metric 2 2,290 one-to-one emotional support sessions delivered across all hubs; 2,227 counselling sessions attended; 405 people attending 8,264 peer support sessions
Key Metric 3 820+ individuals from Global Ethnic Majority communities engaged through Community Connector project (first year); 10 Community Champions supporting 247 people in rural communities; 46 individuals supported by Hospital at Home (579 interventions)

Key Outcomes

  • Northampton hub: 7,397 visits, 2,076 Crisis Café visits, 544 emotional support sessions, 735 counselling sessions; Rushden: 6,003 visits, 1,264 Crisis Café visits, 506 emotional support sessions; Daventry: 3,314 visits, 242 Crisis Café visits, 477 emotional support sessions
  • 60th anniversary year marked with Waendel Walk, Big Biker Challenge (100 bikers), Art and History Exhibition, Anniversary Concert, Winter Ball and Mental Elf Festive Fun Run; £143,000+ raised in individual and community giving
  • New Community Champions project launched with North Northamptonshire Council; Mental Health Navigators returned to community hubs from NHS buildings; new case management system introduced; outdoor spaces developed at four hubs through Kew Gardens Grow Wild funding

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