Impact Report 2024/2025

Noah's Ark Children's Hospice supports babies, children and young people with life-limiting conditions and their families across North London. In 2024-25, 1,310 people were supported including 381 children, 539 parents and 390 siblings; 30,636 hours of clinical care were delivered; 2,147 hours of creative therapy provided (up 62%); 120 bereaved families supported; and 7,167 volunteer hours contributed. Home care visits increased 46%; end-of-life care at home grew 859%. The Cabin bereavement suite opened; second holiday lodge purchased. Hospice UK Team of the Year 2024.

Report snapshot
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📋About

Clinical nursing and specialist care (home, community, inpatient); Family Link workers (dedicated to each family); creative therapies (music, art, drama); specialist play; hydrotherapy; occupational therapy; bereavement support (The Cabin counselling suite); family activities (66 events); Perinatal Support (Hospice Midwife); Transition service (to age 25); holiday lodges (Mersea Island); end-of-life and Butterfly Suite care; volunteering programme Custom geography from upload: North London (Barnet, Camden, Haringey, Enfield, Islington, Hertsmere)

📊Key Metrics

1,310 people supported including 381 children, 539 parents/carers and 390 siblings; 30,636 hours of clinical care delivered Key Metric 1
2,147 hours of creative therapy (up 62%); 120 bereaved families supported with 1,035 bereavement counselling hours; 172 volunteers gave 7,167 hours Key Metric 2
Home care visits increased 46% to 1,198; end-of-life care hours at home increased 859%; 179 overnight stays at The Ark (up 44%); 35 families went on free holiday Key Metric 3

Key Outcomes

  • CQC Outstanding rating (2023); Hospice UK Team of the Year 2024; Investing in Volunteers status (one of only 2 children's hospices); Third Sector Unsung Hero Award (Housekeeping Manager Debs)
  • The Cabin external bereavement counselling suite opened May 2024; second accessible holiday lodge purchased September 2024; bereaved sibling group attendance up 94%; joint nursing role with GOSH shortlisted for Nursing Times Awards
  • Perinatal Support launched 2024 — one of only 4 hospices in UK with Hospice Midwife; Life Links young people's group launched for ages 14-18; 'Exploring Together' bereavement workshops launched; 86 staff (up from 60 in 2022); Rainbow Pregnancy Group established

📍Geography

London

2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
2023

Annual Report and Accounts — Year Ended 30 November 2023

5,964 hours of support provided in 2022-23; 227 new individuals supported (64% families of complexly poorly children, 36% bereaved)
Key Metric 1
898 hours of hydrotherapy pool sessions; 498 hours of sensory sessions; 100+ hours of peer support groups for bereaved families
Key Metric 2
140 volunteers gave 3,008 hours; £650,938 raised including £125,000+ from Everest Base Camp trek — biggest single event total to date
Key Metric 3
1,700 total beneficiaries supported since 2012; sibling programme (ouRR Hub) featured on BBC Children in Need; 20 trekkers including 2 beneficiaries reached Everest Base Camp