Mind in Havering, Barking & Dagenham Impact Report 2024/25

Mind in Havering, Barking & Dagenham (MindHBD) is a local Mind charity serving Havering and Barking & Dagenham, supporting 4,838 people in 2024/25 across 16 projects. Key services include Peer Support Workers, a Maternal Health Programme (618 women, 47 breastfeeding volunteers), Mums Matter, Dads in Mind, Ready for Adulthood, Supported Self Help, Statutory Advocacy, Safe Connections suicide prevention and a Gateway crisis service. The charity raised £350,913 through community fundraising including Christmas Land (30,000 visitors) and Summer Fest (8,000+). Total income grew 7% to £1.57 million. The year saw the Mind Federation Quality Mark awarded and a new 5-year strategy launched.

Report snapshot
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📋About

Supported Self Help Programme (105 people, online); Peer Support Workers in community (381 people, funded by NELFT); Gateway Service (1,127 interventions, Tudor Trust funded); Maternal Health Programme (618 women, 47 breastfeeding peer volunteers); Mums Matter (334 mums); Dads in Mind (23 new dads); Mini Minds Matter (216 babies and toddlers); Meaningful Activities Programme (136 adults); Social Inclusion Service (335 adults); Live a Better Life Project (107 residents, National Lottery funded); Parent Support Groups (202 parents/carers); Ready for Adulthood (133 young people); Wellbeing Service 1:1 for young people (27 young people — new service); Safe Connections Suicide Prevention NEL (171 supported); Statutory Advocacy Team Havering (318 residents); Early Help Service (11 families); Ukrainian multilingual online support (547 visits); Christmas Land and Summer Fest community events Custom geography from upload: Havering and Barking & Dagenham, East London, UK

📊Key Metrics

4,838 people supported across 16 projects and services; 618 women supported through Maternal Health Programme; 30,000 people visited Christmas Land 2024 Key Metric 1
381 people supported by Peer Support Workers; 1,127 Gateway Service interventions; 334 mums in Mums Matter; 133 young people in Ready for Adulthood; 318 Havering residents supported by Statutory Advocacy Key Metric 2
£1,574,501 total income (7% increase); £350,913 raised through community and corporate fundraising; 440+ volunteer hours; Mind Federation Quality Mark awarded; new 5-year Strategic Plan 2025–2030 launched Key Metric 3

Key Outcomes

  • 'I would not have been able to get back out in the community without my peer support worker'; 'I have found my confidence again due to the support I received'; 1.2 million social media viewership across 7 weeks Nov/Dec 2024
  • Mind Federation Quality Mark awarded; new 5-year Strategic Plan 2025–2030 developed through listening to communities; new 1:1 Wellbeing Sessions for young people launched; Volunteer Programme relaunched with new coordinator
  • 8,000+ attended Summer Fest; Christmas Land welcomed nearly 2,000 families to Santa's grotto across 28 evenings; fundraising income 7% up year on year despite challenging environment; 547 visits to Ukrainian multilingual support

📍Geography

London

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one