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Mid and North East Essex Mind

Mid and North East Essex Mind Impact Report 2024/2025

Mid and North East Essex Mind is an independent local Mind charity serving communities from Chelmsford to Clacton. In 2024/25 its two Sanctuary services supported 4,624 people in crisis outside normal hours, the Employment Advice Service helped 130+ people secure new jobs, and 1,085 people completed Mental Health Toolkit training. The year's headline achievement was winning a National Mind Excellence Award for its Voices for a Brighter Future lived experience panel, and launching the new North East Essex Sanctuary service across Colchester and Clacton. Total income was £2.35 million.

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📋About

Mid Essex Sanctuary (year-round crisis support outside normal hours); North East Essex Sanctuary (Colchester and Clacton, 10am–11pm daily, launched October 2024); NHS IAPT counselling (137 hours/week); fee-paying and low-cost counselling; Children & Young People counselling in secondary schools; Employment Advice Service (in partnership with Therapy for You); Support Time and Recovery Service (STaRS); Personality Disorder Support Service; Youthful Wellbeing (ages 18-25); Welcome Cafés (Brightlingsea, Chelmsford, Clacton, Colchester, Harwich); Self-Harm Management Toolkit training for professionals; Mental Health Toolkit workplace training; Walking for Wellbeing groups; Voices for a Brighter Future lived experience panel Custom geography from upload: Mid and North East Essex, UK (Chelmsford, Colchester, Clacton, Braintree, Maldon, Harwich, Brightlingsea)

📊Key Metrics

2,702 people supported through Mid Essex Sanctuary; 1,922 people supported through North East Essex Sanctuary/Crisis Café; 4,989 counselling sessions delivered to 889 referrals Key Metric 1
683 people supported through Employment Advice Service (130+ secured new jobs, 120 returned to work); 1,037 adults supported through STaRS; 1,085 people attended Mental Health Toolkit training across 59 sessions Key Metric 2
£2,347,461 total income (deficit of £183,283 following expiry of two major contracts); 253 professionals trained through Self-Harm Management Toolkit; 522 CYP counselling sessions in schools; National Mind Excellence Award for Voices for a Brighter Future lived experience panel Key Metric 3

✅Key Outcomes

  • 99% of Self-Harm Management Toolkit attendees rated trainers as good or very good; Mental Health Toolkit NPS of 86 (world class threshold is 70); 96% of colleagues say their work makes a difference; 100% of staff proud to work at the organisation
  • National Mind Excellence Award for Voices for a Brighter Future panel; received Mind Quality Mark; signed first Essex Mind Partnership agreement with neighbouring local Minds; 'You Got This Movement' campaign featured on ITV Anglia
  • New North East Essex Sanctuary launched October 2024; CYP counselling launched at Ormiston Rivers Academy (Burnham-on-Crouch) and Plume Academy (Maldon); new Essex Mind Partnership formed; Bereaved by Suicide and Hospital Link Worker services commencing in 2025/26

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