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Mid and North East Essex Mind Impact Report 2024/2025

Mid and North East Essex Mind is an independent local Mind charity serving communities from Chelmsford to Clacton. In 2024/25 its two Sanctuary services supported 4,624 people in crisis outside normal hours, the Employment Advice Service helped 130+ people secure new jobs, and 1,085 people completed Mental Health Toolkit training. The year's headline achievement was winning a National Mind Excellence Award for its Voices for a Brighter Future lived experience panel, and launching the new North East Essex Sanctuary service across Colchester and Clacton. Total income was £2.35 million.

Report snapshot
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About

Mid Essex Sanctuary (year-round crisis support outside normal hours); North East Essex Sanctuary (Colchester and Clacton, 10am–11pm daily, launched October 2024); NHS IAPT counselling (137 hours/week); fee-paying and low-cost counselling; Children & Young People counselling in secondary schools; Employment Advice Service (in partnership with Therapy for You); Support Time and Recovery Service (STaRS); Personality Disorder Support Service; Youthful Wellbeing (ages 18-25); Welcome Cafés (Brightlingsea, Chelmsford, Clacton, Colchester, Harwich); Self-Harm Management Toolkit training for professionals; Mental Health Toolkit workplace training; Walking for Wellbeing groups; Voices for a Brighter Future lived experience panel Custom geography from upload: Mid and North East Essex, UK (Chelmsford, Colchester, Clacton, Braintree, Maldon, Harwich, Brightlingsea)

Key Metrics

Key Metric 1 2,702 people supported through Mid Essex Sanctuary; 1,922 people supported through North East Essex Sanctuary/Crisis Café; 4,989 counselling sessions delivered to 889 referrals
Key Metric 2 683 people supported through Employment Advice Service (130+ secured new jobs, 120 returned to work); 1,037 adults supported through STaRS; 1,085 people attended Mental Health Toolkit training across 59 sessions
Key Metric 3 £2,347,461 total income (deficit of £183,283 following expiry of two major contracts); 253 professionals trained through Self-Harm Management Toolkit; 522 CYP counselling sessions in schools; National Mind Excellence Award for Voices for a Brighter Future lived experience panel

Key Outcomes

  • 99% of Self-Harm Management Toolkit attendees rated trainers as good or very good; Mental Health Toolkit NPS of 86 (world class threshold is 70); 96% of colleagues say their work makes a difference; 100% of staff proud to work at the organisation
  • National Mind Excellence Award for Voices for a Brighter Future panel; received Mind Quality Mark; signed first Essex Mind Partnership agreement with neighbouring local Minds; 'You Got This Movement' campaign featured on ITV Anglia
  • New North East Essex Sanctuary launched October 2024; CYP counselling launched at Ormiston Rivers Academy (Burnham-on-Crouch) and Plume Academy (Maldon); new Essex Mind Partnership formed; Bereaved by Suicide and Hospital Link Worker services commencing in 2025/26

Geography

Other

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022