Health & Wellbeing Education & Young People
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Mencap

Annual Review April 2024 to March 2025

Mencap is the UK's leading charity for people with a learning disability, working across England, Wales and Northern Ireland to ensure people can live happy, healthy and fulfilling lives. In 2024/25 the charity rebuilt its financial resilience — cutting agency staffing costs from £400,000 to under £100,000 per week and achieving a 7% improvement in colleague engagement. A partnership with Omaze raised £3.9 million in six weeks to fund programmes addressing health inequalities. Jon Sparkes OBE joined as Chief Executive in June 2024, and work began on a new strategy to 2030 with pro bono support from McKinsey and BNY. Mencap's Voices Council — led by people with learning disabilities — challenged decisions on service handbacks, benefits access and agency staffing throughout the year.

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About

Direct social care support and supported living services; information and advice service; supported internship and employment programmes; community inclusion work; campaigning and policy advocacy (England, Wales and Northern Ireland); Voices Council (led by people with learning disabilities); network partner collaboration; fundraising and awareness campaigns Custom geography from upload: England, Wales & Northern Ireland

Key Metrics

Key Metric 1 £3.9 million raised in six weeks through Omaze Yorkshire House Draw partnership to fund health inequality programmes
Key Metric 2 Agency staffing costs reduced from £400,000 per week in 2023 to under £100,000 per week — a transformational improvement in financial sustainability
Key Metric 3 7% improvement in colleague engagement alongside financial stabilisation; financial resilience rebuilt ahead of National Insurance Contribution increases

Key Outcomes

  • Rebuilt financial resilience through handing back loss-making contracts, reducing agency spend and driving efficiency — positioning the charity for a growth strategy to 2030
  • Launched Omaze partnership raising £3.9 million in six weeks with Jodie Whittaker as ambassador, boosting awareness and challenging misconceptions about learning disability
  • New Chief Executive Jon Sparkes OBE appointed June 2024; new Voices Council Chair John Phillips MBE; new strategy development to 2030 begun with pro bono support from McKinsey & Company and BNY

Geography

UK-Wide

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