About
Welcome and Access Team (Welcome Team — phones/email/web Monday–Friday 10am–3pm, responses within 24 hours, 3,300 calls handled; Listening Ear — 6–8 weeks 1:1 telephone support for isolated people with lived experience volunteers, 108 people); Mental Health Support Sessions (Monday crisis sessions and Thursday follow-up, warm welcome, food, peer learning — 676 people across 100 sessions, 70 volunteers); Advice Team (social welfare law, housing, debt, welfare benefits — 1,321 people, £2.4m generated); Green Wellbeing allotment (Southern Cemetery, green social prescribing — 126 people, 160 sessions); Counselling (adults and young people, minimal waiting times — 579 people); services span Manchester and Greater Manchester
Custom geography from upload: Manchester, Greater Manchester, UK
Key Metrics
Key Metric 1
5,133 individuals directly supported across 6 donation-funded or enhanced services; 3,300 calls answered by Welcome Team; 676 people at 100 Mental Health Support Sessions; 579 people in counselling
Key Metric 2
1,321 people given advice — generating £2.4 million in additional income or reduced debt for Manchester residents; 126 people in green social prescribing (160 sessions); 108 people through Listening Ear telephone support
Key Metric 3
77p in every £1 spent goes directly to supporting people; Welcome Team costs £74,000/year; Mental Health Support Sessions £62,000/year; Counselling £42,000/year; Advice £32,000/year; Green Wellbeing £16,000/year
Key Outcomes
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Mind Quality Mark Award won for Effective Services; Manchester Mind moved from Hulme to city centre offices December 2024 — improving accessibility for 35-year first time office relocation
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Welcome Team can refer someone from Friday call to Monday Mental Health Support Session — demonstrating speed of access; Advice team generates £2.4 million in financial benefit — a strong return on £32,000 annual cost
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Donations fully funded or maintained all six donation-supported services; counselling maintained when National Lottery Community Fund ran out; advice service maintained despite funding shortfall; allotment continued despite funding gap due to impact evidence
