Annual Review and Impact Report 2022/23

London's Air Ambulance Charity treated 2,037 critically injured patients in 2022/23, an increase from 1,773 the previous year. The Physician Response Unit treated a further 3,502 patients, managing 77% in the community. The charity raised £16 million from supporters and launched the Up Against Time appeal to fund new helicopters, securing a record £3 million pledge. The service operates 24/7 across London and costs £15 million annually to run.

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📋About

Helicopter Emergency Medical Service (HEMS) by day; rapid response cars by night and adverse weather; Physician Response Unit (PRU) in North East London; Institute of Pre-Hospital Care training and education; pre-hospital care research including SWIFT whole blood trial

📊Key Metrics

2,037 patients treated due to critical injury and medical emergencies (up from 1,773 in 2022) Key Metric 1
3,502 patients treated by the Physician Response Unit (PRU), with 77% managed in the community Key Metric 2
£16 million raised from supporters, with 96% of income from public support Key Metric 3

Key Outcomes

  • Up Against Time appeal launched to raise £15 million for two new helicopters, including a record £3 million pledge from the London Freemasons
  • £15 million cost to provide 24/7 advanced trauma service across London, serving 10 million residents and visitors
  • PRU expanded to third car covering Barking, Havering and Redbridge, broadening community emergency medicine across North East London

📍Geography

London

2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
2024 Enhanced

Annual Report and Accounts 2024

349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 1
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 2
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Key Metric 3
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022
2024 Enhanced

Impact Report 2024

Work with over 650 schools reaching over 350,000 children and young people
Key Metric 1
78% of children aged 5-11 and 91% of children aged 11-18 showed improved mental health after one-to-one counselling
Key Metric 2
40,000+ pupils accessed Place2Talk self-referral service — the highest since 2020
Key Metric 3
9,355 participants completed the Mental Health Champions Foundation programme; nearly 90,000 people have taken part since launch