2023 Free

Annual Review and Impact Report 2022/23

London's Air Ambulance Charity treated 2,037 critically injured patients in 2022/23, an increase from 1,773 the previous year. The Physician Response Unit treated a further 3,502 patients, managing 77% in the community. The charity raised £16 million from supporters and launched the Up Against Time appeal to fund new helicopters, securing a record £3 million pledge. The service operates 24/7 across London and costs £15 million annually to run.

Report snapshot
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About

Helicopter Emergency Medical Service (HEMS) by day; rapid response cars by night and adverse weather; Physician Response Unit (PRU) in North East London; Institute of Pre-Hospital Care training and education; pre-hospital care research including SWIFT whole blood trial

Key Metrics

Key Metric 1 2,037 patients treated due to critical injury and medical emergencies (up from 1,773 in 2022)
Key Metric 2 3,502 patients treated by the Physician Response Unit (PRU), with 77% managed in the community
Key Metric 3 £16 million raised from supporters, with 96% of income from public support

Key Outcomes

  • Up Against Time appeal launched to raise £15 million for two new helicopters, including a record £3 million pledge from the London Freemasons
  • £15 million cost to provide 24/7 advanced trauma service across London, serving 10 million residents and visitors
  • PRU expanded to third car covering Barking, Havering and Redbridge, broadening community emergency medicine across North East London

Geography

London

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022