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Keech Hospice Care

Impact Report 2023/24: Care at the Heart

Keech Hospice Care provides specialist palliative care for adults and children across Luton, Bedfordshire, Hertfordshire and Milton Keynes — one of few UK hospices with both adult and children's inpatient units on one site. Their 2023/24 impact report covers 2,143 people cared for, 402 hospital admissions prevented, £6.5 million in NHS savings, hydrotherapy pool expansion, and pioneering inclusive health outreach to homeless, South Asian, LGBTQ+ and prison populations across four county areas.

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About

Adult Inpatient Unit; Children's Inpatient Unit (with hydrotherapy pool); My Care Co-ordination Team (1,532 home visits, 24/7 advice line); Rehabilitation team (849 sessions to 185 patients); Palliative Care Inclusive Health outreach (South Asian, LGBTQ+, homeless, prison populations in Luton, Beds, Herts, Milton Keynes); Transition service (young people moving from children's to adult care, ages 18–19); Education and training (Bedfordshire, Luton and Milton Keynes); retail (250 tonnes of stock sorted monthly); volunteer programme (1,455 volunteers) Custom geography from upload: Luton, Bedfordshire, Hertfordshire & Milton Keynes

Key Metrics

Key Metric 1 2,143 people cared for in 2023/24 — 1,808 adults and children, 339 loved ones; services save the NHS over £6.5 million a year
Key Metric 2 90 adults in inpatient unit (1,329 nights); 101 children in inpatient unit (272 nights); 1,532 home visits; 3,154 calls to 24-hour advice line; 402 hospital admissions prevented
Key Metric 3 £8 million spent on care services (£22,000 per day); retail contributes £1.8 million per year; 1,455 volunteers; hydrotherapy pool capacity doubled to 252 users per day

Key Outcomes

  • 402 hospital admissions prevented in 2023/24 — delivering direct NHS savings of over £6.5 million annually and demonstrating the cost-effectiveness of community-based hospice care
  • Palliative Care Inclusive Health Nurse leading outreach to homeless community in Luton — bespoke flexible model replacing weekly clinic to better reach unpredictable and transient populations; outreach also covers South Asian, LGBTQ+ and prison populations
  • Hydrotherapy pool changing facilities redesigned and refurbished — daily usage doubled to 120 patients and total pool capacity increased to 252 users; transition leads now have pathways with most adult hospices across Hertfordshire, Bedfordshire, Luton and Milton Keynes

Geography

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