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Annual Review 2025

Jigsaw4u is a South West London charity with 28 years of experience delivering specialist mental health and wellbeing services for children, young people and families. In 2024-25 — its busiest year on record — the charity supported 10,507 individuals through 16,121 one-to-one sessions and 1,623 group sessions, supported by 6,500+ volunteer hours. Services span bereavement, suicide support, domestic abuse, therapeutic life story work, and community activities. The charity received its first central government grant and increased ICB funding during the year, expanding its reach across Merton, Kingston and Wandsworth.

Report snapshot
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About

Mental health and wellbeing support for children, young people and families: pre and post bereavement support; suicide support; depression and anxiety support; therapeutic life story work; domestic abuse support; adoption play therapy; parent-child therapy; advocacy; tenancy support; missing young people support; independent visiting; support for prisoners' families; home school links; Activities4u (free events, sports coaching, residential trips, cultural activities); Wilson Wellbeing Centre; training and consultancy for professionals; spot purchase commissioning Custom geography from upload: South West London (Merton, Kingston, Wandsworth)

Key Metrics

Key Metric 1 10,507 individuals supported in 2024-25 — the busiest year in Jigsaw4u's 28-year history; 16,121 one-to-one sessions delivered
Key Metric 2 1,623 group sessions delivered; 6,500+ volunteer hours contributed; 462 free activities events held with 5,948 individuals attending
Key Metric 3 First-ever central government grant received in 2024-25, alongside increased South West London ICB funding, enabling hundreds more individuals to be reached; over 90% of income goes directly to service delivery

Key Outcomes

  • NHS Paediatric Clinical Psychologist at St George's University Hospitals noted Jigsaw4u is integral to enabling NHS delivery of children's services
  • Young person testimonial confirms programme supported route to first-choice university, helping them avoid becoming 'another statistic'
  • Residential trips to France and the Peak District delivered in August 2025 for the first time in the charity's history, funded through donor generosity; activities included wild swimming, caving, horse riding and high ropes

Geography

Other

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022