Annual Review 2025

Jigsaw4u is a South West London charity with 28 years of experience delivering specialist mental health and wellbeing services for children, young people and families. In 2024-25 — its busiest year on record — the charity supported 10,507 individuals through 16,121 one-to-one sessions and 1,623 group sessions, supported by 6,500+ volunteer hours. Services span bereavement, suicide support, domestic abuse, therapeutic life story work, and community activities. The charity received its first central government grant and increased ICB funding during the year, expanding its reach across Merton, Kingston and Wandsworth.

Report snapshot
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📋About

Mental health and wellbeing support for children, young people and families: pre and post bereavement support; suicide support; depression and anxiety support; therapeutic life story work; domestic abuse support; adoption play therapy; parent-child therapy; advocacy; tenancy support; missing young people support; independent visiting; support for prisoners' families; home school links; Activities4u (free events, sports coaching, residential trips, cultural activities); Wilson Wellbeing Centre; training and consultancy for professionals; spot purchase commissioning Custom geography from upload: South West London (Merton, Kingston, Wandsworth)

📊Key Metrics

10,507 individuals supported in 2024-25 — the busiest year in Jigsaw4u's 28-year history; 16,121 one-to-one sessions delivered Key Metric 1
1,623 group sessions delivered; 6,500+ volunteer hours contributed; 462 free activities events held with 5,948 individuals attending Key Metric 2
First-ever central government grant received in 2024-25, alongside increased South West London ICB funding, enabling hundreds more individuals to be reached; over 90% of income goes directly to service delivery Key Metric 3

Key Outcomes

  • NHS Paediatric Clinical Psychologist at St George's University Hospitals noted Jigsaw4u is integral to enabling NHS delivery of children's services
  • Young person testimonial confirms programme supported route to first-choice university, helping them avoid becoming 'another statistic'
  • Residential trips to France and the Peak District delivered in August 2025 for the first time in the charity's history, funded through donor generosity; activities included wild swimming, caving, horse riding and high ropes

📍Geography

Other

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence