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Hertfordshire Mind Network

Impact Report 2023-24

Hertfordshire Mind Network delivers mental health services across Hertfordshire from 8 wellbeing centres. In 2023-24, 15,919 people accessed services including 7,032 adults and 8,887 children and young people. The Nightlight crisis service answered 8,042 helpline calls; 1,298 people accessed crisis services; 3,616 people attended training; and 421 refugees and asylum seekers were supported. Total income was £5.9m.

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About

Nightlight crisis helpline, cafés and crisis house; community support; housing support; domestic abuse service; Flourish refugee support; peer support; counselling and talking therapies; Hertswise dementia service; children and young people's services (With Youth); workplace mental health training; Herts Haven Cafés Custom geography from upload: Hertfordshire

Key Metrics

Key Metric 1 15,919 people accessed services in 2023-24 — 7,032 adults and 8,887 children and young people
Key Metric 2 8,042 Nightlight crisis helpline calls answered; 1,298 people accessed crisis services
Key Metric 3 3,616 people trained across 307 sessions; 421 refugees and asylum seekers supported through Flourish service

Key Outcomes

  • 7,709 community support sessions provided; 2,876 peer support sessions; 4,008 talking therapies sessions; 126 new mums supported through perinatal service
  • 7,585 young people attended emotional wellbeing workshops in schools; 745 children accessed Lumi Nova digital therapy; 1,178 children and young people supported
  • 5,946 attendances at Flourish refugee peer support groups; 11,660 group attendances in Hertswise dementia partnership; total income £5.9m; fundraising raised £140,688

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