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Hertfordshire Mind Network Impact Report 2024/25

Hertfordshire Mind Network is Hertfordshire's leading local mental health charity, supporting 17,219 people in 2024/25 across a comprehensive range of crisis, community, counselling, peer support and children's services. Its Nightlight crisis pathway — covering a helpline, four Crisis Cafés, a Crisis House and A&E liaison — received 9,951 referrals. 128 volunteers support services across 8 Wellbeing Centres, and 1,093 professionals received training. The year's landmark development was the merger with The Sadie Centre (effective April 2025), adding horticultural therapy, Positive Movement™ and mindfulness in schools to the charity's offer. Total income was £6.13 million.

Report snapshot
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About

Nightlight Crisis Service (countywide out-of-hours helpline 7pm–1am, Crisis Cafés in Stevenage/Watford/Ware/Hatfield, Crisis House Hemel Hempstead — 4 overnight beds, A&E Crisis Liaison at Lister and Watford General, Daylight community crisis support); Community Support Service (one-to-one outreach, housing, benefits, life skills); Bounce Back (hospital to home); Flourish (refugees and asylum seekers 16+, up to 10 sessions); Housing Support and Complex Needs Housing; Domestic Abuse Service (Watford and Three Rivers); Primary Care Network Service (GP-referred, 6–10 sessions); Peer Support and Peer Mentoring; Mums Matter (perinatal, 168 new mums); Talk it Out counselling (8 Wellbeing Centres, £10–£40 sliding scale); Talking Therapies counselling (GP-referred, free); 23 groups including Meeting Places, art, music, LGBTQ+; With Youth (5–19, 7 days/week, 879 accessed); Lumi Nova anxiety app (1,117 users); SPARK creative wellbeing (11–18, Watford and East Herts); Herts Haven Crisis Cafés for young people (432 visitors); Future Youth mentoring (12–18, East and North Herts, 90 accessed); free CYP counselling launched April 2025; Mental health training (1,093 professionals); merger with The Sadie Centre (effective 1 April 2025) Custom geography from upload: Hertfordshire, UK (Watford, Stevenage, Hemel Hempstead, Hatfield, Ware, St Albans and county-wide)

Key Metrics

Key Metric 1 17,219 people accessed services; 7,063 adults supported; 10,156 children and young people supported; 9,951 referrals into Nightlight crisis service
Key Metric 2 8,233 community support sessions; 5,478 Talking Therapy counselling sessions; 847 Talk it Out counselling sessions; 3,068 peer support sessions; 6,190 Nightlight Meeting Place attendances
Key Metric 3 £6,127,140 total income; £5,762,063 expenditure; £103,925 raised through fundraising; 128 volunteers; 1,093 professionals trained; 4,339 resources downloaded

Key Outcomes

  • Crisis House: 'I can now make sense of my life and I am so grateful'; community support: 'This is the first time I feel like someone is fighting my corner'; counselling: 'I came with all of these problems which I did not think could be fixed'
  • Merger with The Sadie Centre completed (horticultural therapy, Positive Movement™, mindfulness in schools, complementary therapies, coaching); new free countywide CYP counselling service launched April 2025; 8 Wellbeing Centres operating across Hertfordshire
  • 2,014 adults accessed 1:1 and group provision; 8,142 accessed workshops and educational provision; 168 new mums supported through perinatal service; 717 domestic abuse service sessions; 1,117 young people using Lumi Nova anxiety app

Geography

Other

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022