📋About
Nightlight Crisis Service (countywide out-of-hours helpline 7pm–1am, Crisis Cafés in Stevenage/Watford/Ware/Hatfield, Crisis House Hemel Hempstead — 4 overnight beds, A&E Crisis Liaison at Lister and Watford General, Daylight community crisis support); Community Support Service (one-to-one outreach, housing, benefits, life skills); Bounce Back (hospital to home); Flourish (refugees and asylum seekers 16+, up to 10 sessions); Housing Support and Complex Needs Housing; Domestic Abuse Service (Watford and Three Rivers); Primary Care Network Service (GP-referred, 6–10 sessions); Peer Support and Peer Mentoring; Mums Matter (perinatal, 168 new mums); Talk it Out counselling (8 Wellbeing Centres, £10–£40 sliding scale); Talking Therapies counselling (GP-referred, free); 23 groups including Meeting Places, art, music, LGBTQ+; With Youth (5–19, 7 days/week, 879 accessed); Lumi Nova anxiety app (1,117 users); SPARK creative wellbeing (11–18, Watford and East Herts); Herts Haven Crisis Cafés for young people (432 visitors); Future Youth mentoring (12–18, East and North Herts, 90 accessed); free CYP counselling launched April 2025; Mental health training (1,093 professionals); merger with The Sadie Centre (effective 1 April 2025)
Custom geography from upload: Hertfordshire, UK (Watford, Stevenage, Hemel Hempstead, Hatfield, Ware, St Albans and county-wide)
📊Key Metrics
17,219 people accessed services; 7,063 adults supported; 10,156 children and young people supported; 9,951 referrals into Nightlight crisis service
Key Metric 1
8,233 community support sessions; 5,478 Talking Therapy counselling sessions; 847 Talk it Out counselling sessions; 3,068 peer support sessions; 6,190 Nightlight Meeting Place attendances
Key Metric 2
£6,127,140 total income; £5,762,063 expenditure; £103,925 raised through fundraising; 128 volunteers; 1,093 professionals trained; 4,339 resources downloaded
Key Metric 3
✅Key Outcomes
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Crisis House: 'I can now make sense of my life and I am so grateful'; community support: 'This is the first time I feel like someone is fighting my corner'; counselling: 'I came with all of these problems which I did not think could be fixed'
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Merger with The Sadie Centre completed (horticultural therapy, Positive Movement™, mindfulness in schools, complementary therapies, coaching); new free countywide CYP counselling service launched April 2025; 8 Wellbeing Centres operating across Hertfordshire
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2,014 adults accessed 1:1 and group provision; 8,142 accessed workshops and educational provision; 168 new mums supported through perinatal service; 717 domestic abuse service sessions; 1,117 young people using Lumi Nova anxiety app
