Impact Report 2023/24

Grief Encounter provides free bereavement therapy and support for children, young people and families across England and Wales with no government funding. In 2023-24, 963 children, young people and families were supported; 2,198 face-to-face and 1,809 online therapy sessions were delivered; 645 Grief Relief kits were sent out; and £1.6m was raised from voluntary sources. A new Bereavement Support service launched in June 2024 as a first point of contact for families, schools and professionals.

Report snapshot
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📋About

One-to-one therapy (art, drama, music, talking, sleep therapy); Bereavement Support service (launched June 2024); residential weekends (London and Bristol); Forever Night family event; school partnerships and classroom talks; Good Grief Training (accredited); Grief Relief kits; Mr. Good Grief puppet resources; support line Custom geography from upload: London / Bristol / England and Wales

📊Key Metrics

963 children, young people and families supported; 2,198 face-to-face and 1,809 online therapy sessions delivered Key Metric 1
645 Grief Relief kits sent out; 23 staff trained in sleep therapy; 2,618 total therapy hours delivered (1,570 in person, 1,048 online) Key Metric 2
£1.6m raised in non-Gala year entirely from voluntary sources; no government funding received Key Metric 3

Key Outcomes

  • 19 families attended residential weekends; 15 families attended Forever Night; 5 school partnerships including Beal High School and Clifton College; bereavement first responder support following traumatic deaths in schools
  • 63% of therapeutic expenditure (£2.59m total); sessions cover economically disadvantaged communities where bereaved young people are less likely to access support
  • New Bereavement Support service launched June 2024 as first point of contact; Comedy Night raised £80,000+ with 400+ supporters; charity receives no government funding and operates entirely on voluntary donations

📍Geography

Other

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence