Health & Wellbeing Poverty & Inclusion 2024
GamFam

GamFam Impact Report

GamFam provides free online peer support for individuals and families affected by gambling harm. Since 2019, over 700 people have reached out for support, with 200+ receiving regular peer support across 2,000+ online meetings. Members report strong outcomes: 97% of affected family members feel better able to cope and 92% of those in recovery feel more equipped to manage urges. NPS score of 92% from 250+ responses.

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📋About

Online peer support groups for families and individuals affected by gambling harm; CPD-accredited facilitator training; Information & Awareness sessions; NHS Northern Gambling Service peer support delivery; GamFam Recovery and Support Programme (GRA5P) — 5-stage structured peer support

📊Key Metrics

700+ people have reached out for support since 2019; 200+ accessing regular peer support Key Metric 1
2,000+ online peer support meetings hosted since 2020 Key Metric 2
Net Promoter Score of 92% from 250+ survey responses (UK average is 32%) Key Metric 3

✅Key Outcomes

  • 97% of affected family members feel better able to cope with gambling harm as a result of GamFam support
  • 92% of those in recovery feel more knowledgeable about managing urges; 85% feel more optimistic about their future
  • Members attending 20–50 sessions meet their emotional needs 29% better than those who attended 3–5 sessions

📍Geography

UK-Wide

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