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GamFam

GamFam Impact Report

GamFam provides free online peer support for individuals and families affected by gambling harm. Since 2019, over 700 people have reached out for support, with 200+ receiving regular peer support across 2,000+ online meetings. Members report strong outcomes: 97% of affected family members feel better able to cope and 92% of those in recovery feel more equipped to manage urges. NPS score of 92% from 250+ responses.

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About

Online peer support groups for families and individuals affected by gambling harm; CPD-accredited facilitator training; Information & Awareness sessions; NHS Northern Gambling Service peer support delivery; GamFam Recovery and Support Programme (GRA5P) — 5-stage structured peer support

Key Metrics

Key Metric 1 700+ people have reached out for support since 2019; 200+ accessing regular peer support
Key Metric 2 2,000+ online peer support meetings hosted since 2020
Key Metric 3 Net Promoter Score of 92% from 250+ survey responses (UK average is 32%)

Key Outcomes

  • 97% of affected family members feel better able to cope with gambling harm as a result of GamFam support
  • 92% of those in recovery feel more knowledgeable about managing urges; 85% feel more optimistic about their future
  • Members attending 20–50 sessions meet their emotional needs 29% better than those who attended 3–5 sessions

Geography

UK-Wide

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