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Annual Report and Accounts 2024/25

The Fire Fighters Charity provides physical, mental and financial support to the UK fire services community — serving firefighters, control room staff and their families. Their 2024/25 Annual Report covers a record year with 10,267 people supported (up 7%), rising demand driven by increasing incident complexity and declining sector resourcing, and the charity's commitment to evidence-led, personalised, preventative care.

Report snapshot
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About

Physical health rehabilitation; mental health and psychological support (including Crisis Line); financial assistance; residential retreats at Jubilee House; outreach support to fire personnel unable to travel; wellbeing programmes; family support; partnership services with Fire and Rescue Services across UK; chaplaincy (including first female Buddhist Fire Chaplain) Custom geography from upload: UK

Key Metrics

Key Metric 1 10,267 people supported in 2024/25 — a 7% increase on the previous year
Key Metric 2 Growing demand driven by declining firefighter numbers, increasing major incidents (wildfires, flooding) and rising complexity of physical and mental health need
Key Metric 3 Royal Patron: His Majesty The King; registered charity in England, Wales, Scotland and Isle of Man

Key Outcomes

  • 10,267 fire service personnel and families supported in 2024/25 — the highest ever recorded by the charity
  • Demand continues to rise as firefighter numbers decline under funding pressures and complexity of health and wellbeing need increases alongside growing major incident workload from climate-related events
  • Chief Executive Sherine Wheeler committed to evidence-based service development focused on prevention and early intervention — reducing long-term health pressures on the fire community

Geography

UK-Wide

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022