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Elmore Community Services Annual Impact Report 2025/26

Elmore Community Services' annual impact report for April 2025 to March 2026 shares the impact of the Oxfordshire charity's work alongside people with complex needs, including mental health, domestic abuse and emergency support services, during a year of transition and consolidation.

Report snapshot
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About

Elmore Community Services is an Oxfordshire charity working alongside people with complex needs in a compassionate, person-centred way, providing mental health, domestic abuse, child sexual exploitation and emergency support services.

Key Metrics

People on caseload An average of 471 people supported on Elmore's caseload during 2025/26.
Long-term support reduced Clients receiving support for more than two years fell from 68 in April 2025 to 38 by April 2026, a 44% reduction.
Appointments delivered Almost 2,000 appointments completed by the Structured Psychological Support and Brief Intervention teams, delivered through 7 hubs across Oxfordshire.
Berkshire clients 38 clients supported by the Berkshire Community Team, with commissioner feedback indicating reduced use of NHS healthcare services after engaging with Elmore.

Key Outcomes

  • People with complex needs built confidence, strengthened support networks and took steps towards greater independence at a pace that felt right for them.

Geography

South East

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022