Health & Wellbeing Community & Social Justice Free 2023

Annual Report 2022/23: Changing More Lives

Ealing Mencap supports disabled people and their families across West London. In 2022/23 the Ealing Advice Service Consortia supported 6,478 residents and secured £3.69m in unclaimed benefits — a 33% increase year on year. New services launched included a Parent Support Service and MY TOWN, a community-based weekend programme for young people aged 13-18. The charity also delivered learning disability awareness training to Berkeley Homes and the Metropolitan Police.

Report snapshot
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📋About

Day activities and employment preparation (Enterprise Lodge); travel training; MY TOWN weekend activities for young people aged 13-18; Parent Support Service; Ealing Advice Service Consortia (benefits and financial advice); learning disability awareness training

📊Key Metrics

6,478 residents supported by the Ealing Advice Service Consortia (EAS) — a 30% increase on the prior year Key Metric 1
£3,692,940 in benefits and income secured for residents who had been unable to claim without help Key Metric 2
134 parents and guardians assisted by the new Parent Support Service in its first year Key Metric 3

Key Outcomes

  • EAS secured £3.69m in unclaimed benefits for 6,478 residents in 2022/23, a 33% increase in income secured on the prior year
  • New MY TOWN service launched giving young people with disabilities aged 13-18 access to community-based weekend activities with independence support
  • New Parent Support Service assisted 134 parents and guardians in its first year, providing advice, advocacy and emotional support

📍Geography

London

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence