2023 Free

Annual Report 2022/23: Changing More Lives

Ealing Mencap supports disabled people and their families across West London. In 2022/23 the Ealing Advice Service Consortia supported 6,478 residents and secured £3.69m in unclaimed benefits — a 33% increase year on year. New services launched included a Parent Support Service and MY TOWN, a community-based weekend programme for young people aged 13-18. The charity also delivered learning disability awareness training to Berkeley Homes and the Metropolitan Police.

Report snapshot
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About

Day activities and employment preparation (Enterprise Lodge); travel training; MY TOWN weekend activities for young people aged 13-18; Parent Support Service; Ealing Advice Service Consortia (benefits and financial advice); learning disability awareness training

Key Metrics

Key Metric 1 6,478 residents supported by the Ealing Advice Service Consortia (EAS) — a 30% increase on the prior year
Key Metric 2 £3,692,940 in benefits and income secured for residents who had been unable to claim without help
Key Metric 3 134 parents and guardians assisted by the new Parent Support Service in its first year

Key Outcomes

  • EAS secured £3.69m in unclaimed benefits for 6,478 residents in 2022/23, a 33% increase in income secured on the prior year
  • New MY TOWN service launched giving young people with disabilities aged 13-18 access to community-based weekend activities with independence support
  • New Parent Support Service assisted 134 parents and guardians in its first year, providing advice, advocacy and emotional support

Geography

London

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022