Annual Report 2022/23: Changing More Lives

Ealing Mencap supports disabled people and their families across West London. In 2022/23 the Ealing Advice Service Consortia supported 6,478 residents and secured £3.69m in unclaimed benefits — a 33% increase year on year. New services launched included a Parent Support Service and MY TOWN, a community-based weekend programme for young people aged 13-18. The charity also delivered learning disability awareness training to Berkeley Homes and the Metropolitan Police.

Report snapshot
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📋About

Day activities and employment preparation (Enterprise Lodge); travel training; MY TOWN weekend activities for young people aged 13-18; Parent Support Service; Ealing Advice Service Consortia (benefits and financial advice); learning disability awareness training

📊Key Metrics

6,478 residents supported by the Ealing Advice Service Consortia (EAS) — a 30% increase on the prior year Key Metric 1
£3,692,940 in benefits and income secured for residents who had been unable to claim without help Key Metric 2
134 parents and guardians assisted by the new Parent Support Service in its first year Key Metric 3

Key Outcomes

  • EAS secured £3.69m in unclaimed benefits for 6,478 residents in 2022/23, a 33% increase in income secured on the prior year
  • New MY TOWN service launched giving young people with disabilities aged 13-18 access to community-based weekend activities with independence support
  • New Parent Support Service assisted 134 parents and guardians in its first year, providing advice, advocacy and emotional support

📍Geography

London

2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
2024 Enhanced

Annual Report and Accounts 2024

349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 1
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 2
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Key Metric 3
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022
2024 Enhanced

Impact Report 2024

Work with over 650 schools reaching over 350,000 children and young people
Key Metric 1
78% of children aged 5-11 and 91% of children aged 11-18 showed improved mental health after one-to-one counselling
Key Metric 2
40,000+ pupils accessed Place2Talk self-referral service — the highest since 2020
Key Metric 3
9,355 participants completed the Mental Health Champions Foundation programme; nearly 90,000 people have taken part since launch