Impact Report 2024/25

CrossReach is the operating name of the Church of Scotland Social Care Council, one of Scotland's largest not-for-profit social care providers. Founded in 1869, CrossReach delivers over 65 services through more than 1,800 staff, supporting older people, children and families, people with mental health problems or addictions, and those experiencing homelessness. With annual expenditure of approximately £46 million — principally funded through local authority contracts — CrossReach operates across Scotland from urban centres to rural communities.

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📋About

Residential and day care for older people; children and families support; alcohol, drug and mental health services; homelessness support; learning disability services; counselling; community outreach

📊Key Metrics

Over 1,800 staff delivering 65 services across Scotland Key Metric 1
Annual expenditure of approximately £46 million, funded primarily through local authority contracts Key Metric 2
Services span Children and Families, Adult Care and Older People Services across Scotland Key Metric 3

Key Outcomes

  • One of Scotland's largest and most diverse not-for-profit social care providers, with over 150 years of experience
  • Services fill a vital role between private and statutory sectors, offering person-centred care across urban and rural communities
  • Funded principally by local authorities with less than 1% from the Church of Scotland; donations and legacies provide additional vital support

📍Geography

Scotland

2024 Enhanced

Impact Report 2024

Work with over 650 schools reaching over 350,000 children and young people
Key Metric 1
78% of children aged 5-11 and 91% of children aged 11-18 showed improved mental health after one-to-one counselling
Key Metric 2
40,000+ pupils accessed Place2Talk self-referral service — the highest since 2020
Key Metric 3
9,355 participants completed the Mental Health Champions Foundation programme; nearly 90,000 people have taken part since launch
2025 Enhanced

Annual Report and Financial Statements 2024-25

Over 66,000 people reached through support services in 2024/25
Key Metric 1
Nearly 38,000 people received personalised support from local Stroke Support Coordinators
Key Metric 2
£31.4 million raised in fundraised income — the charity's best-ever fundraising year
Key Metric 3
434 active Stroke Support Groups helping around 13,000 stroke survivors and families
2025 Enhanced

Annual Report and Accounts 2024/25

71,703 support activities delivered for bereaved people in 2024/25
Key Metric 1
Over 28,000 calls and emails answered by the national Cruse Helpline
Key Metric 2
Over 24,000 adults, children and young people supported through one-to-one sessions
Key Metric 3
Over 3,000 people supported through Cruse Bereavement Groups, with evidence of improved wellbeing and reduced isolation