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Impact Report 2024/25

CrossReach is the operating name of the Church of Scotland Social Care Council, one of Scotland's largest not-for-profit social care providers. Founded in 1869, CrossReach delivers over 65 services through more than 1,800 staff, supporting older people, children and families, people with mental health problems or addictions, and those experiencing homelessness. With annual expenditure of approximately £46 million — principally funded through local authority contracts — CrossReach operates across Scotland from urban centres to rural communities.

Report snapshot
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About

Residential and day care for older people; children and families support; alcohol, drug and mental health services; homelessness support; learning disability services; counselling; community outreach

Key Metrics

Key Metric 1 Over 1,800 staff delivering 65 services across Scotland
Key Metric 2 Annual expenditure of approximately £46 million, funded primarily through local authority contracts
Key Metric 3 Services span Children and Families, Adult Care and Older People Services across Scotland

Key Outcomes

  • One of Scotland's largest and most diverse not-for-profit social care providers, with over 150 years of experience
  • Services fill a vital role between private and statutory sectors, offering person-centred care across urban and rural communities
  • Funded principally by local authorities with less than 1% from the Church of Scotland; donations and legacies provide additional vital support

Geography

Scotland

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022