Health & Wellbeing Poverty & Inclusion
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Age UK Croydon

Impact Report 2022–2023

Age UK Croydon provides holistic support for older people across the London Borough of Croydon, with 50 staff and 84 volunteers. In 2022–23, the Information & Advice team generated £1,045,717 in income for clients, the Personal Independence Coordinator service supported 866 clients towards 1,684 goals, and the Live Love Later Life programme delivered physical activity in 14 care homes. A new Care Home Connector service and Healthsmart Health Hubs were also launched during the year.

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About

Holistic services for older people (50+) in Croydon including Information & Advice, Personal Independence Coordinators, Befriending, Live Love Later Life (physical activity in care homes), Memory Tree Café (dementia support), Personal Safety Project (falls prevention adaptations), Healthsmart Health Hubs, and a Care Home Connector service

Key Metrics

Key Metric 1 866 clients supported by the Personal Independence Coordinator (PIC) service, achieving 1,684 goals and generating 6,349 hours of client engagement
Key Metric 2 £1,045,717 income generated for clients through the Information & Advice service in 2022-23
Key Metric 3 475 Croydon residents engaged through the Live Love Later Life physical activity programme in 14 care homes, with a 34.5% average increase in physical activity levels

Key Outcomes

  • 376 Personal Safety Project referrals processed; 1,018 risk assessments and follow-ups completed; 229 clients now feel less afraid of falling at home; 23 post-intervention falls recorded against 151 pre-intervention
  • Care Home Connector service (launched June 2022) engaged with 54 out of 128 Croydon care homes, supporting 110 residents to achieve 173 goals and providing 364 connections to 99 different organisations and services
  • Healthsmart Health Hubs launched in Thornton Heath and Selsdon in February 2023, delivering 436 attendances and health checks for 109 clients as part of a planned six-hub network across Croydon's Integrated Care Networks

Geography

London

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