Access Wellbeing Universal Services Impact Report 2024-25

Access Wellbeing is a Dorset-wide NHS and voluntary sector partnership providing open-access mental health and wellbeing support. Between January 2024 and March 2025, three hubs and 15 drop-in spaces served 6,633 visits and 2,200 group attendances. Fifty wellbeing coordinators support adults across the county with mental health, housing, employment and financial issues, connecting people to over 60 partner organisations.

Report snapshot
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πŸ“‹About

Open-access community mental health hubs; 1:1 wellbeing coordinator appointments; drop-in spaces across Dorset; group activities; peer open dialogue (POD); digital service finder; social prescribing links; employment, housing and financial wellbeing support Custom geography from upload: Dorset

πŸ“ŠKey Metrics

6,633 visits to hubs and drop-in spaces (Jan 2024–Mar 2025) Key Metric 1
2,200 attendances at groups hosted in hubs Key Metric 2
34,160 website views and 36,100 people reached on Facebook since July 2024 Key Metric 3

βœ…Key Outcomes

  • 3 hubs and 15 community drop-in spaces operational by March 2025, with 50 wellbeing coordinators employed across Dorset
  • Over 60 partner organisations co-located in hubs, including NHS mental health services, Citizens Advice, Shelter and specialist charities
  • Dorset HealthCare increased community mental health contacts by 27% (9,500 contacts vs 7,500 in prior year) as part of the wider Access Wellbeing model

πŸ“Geography

Other

2024

GamFam Impact Report

700+ people have reached out for support since 2019; 200+ accessing regular peer support
Key Metric 1
2,000+ online peer support meetings hosted since 2020
Key Metric 2
Net Promoter Score of 92% from 250+ survey responses (UK average is 32%)
Key Metric 3
97% of affected family members feel better able to cope with gambling harm as a result of GamFam support
2024

Impact Report 2024-25

25,367 people referred to NHS Talking Therapies; 88 wellbeing advisors embedded across all Hampshire GP surgeries
Key Metric 1
443 people supported through Safe Haven crisis service; 1,058 people helped to gain or retain employment
Key Metric 2
112 volunteers gave 6,287 hours; 80% of staff have lived experience of mental health issues; Β£150,000 saved in IT costs
Key Metric 3
1,289 people supported through Hampshire wellbeing centres; 1,379 in Portsmouth accessed peer support and employment services; 434 in Southampton supported through Primary Care Networks